Our Service Modules

We set up a real-time chat widget on your website so your team can respond to visitor inquiries as they happen. This includes configuring chat routing, operating hours display, and offline message handling.

Includes

• Real-time visitor communication
• Configurable chat widget appearance
• Offline message collection
• Agent availability management

We integrate WhatsApp into your support workflow so messages from this channel are centrally managed alongside other communication channels, with proper tracking and assignment.

Includes

• WhatsApp Business API connection
• Unified inbox management
• Template message configuration
• Conversation assignment rules

We configure AI-powered chatbot workflows that can handle frequently asked questions, guide visitors through common processes, and escalate complex inquiries to your team.

Includes

• FAQ-based auto-reply logic
• Conversation flow design
• Escalation to human agents
• Multi-language support options

We build a structured ticketing system where support requests are categorized, assigned to team members, tracked through resolution, and documented for future reference.

Includes

• Ticket creation and categorization
• Assignment rules by topic or team
• Status tracking and SLA monitoring
• Resolution documentation

We organize and structure your support content into a searchable knowledge base that customers can browse independently, reducing repetitive inquiries to your team.

Includes

• Content organization and structure
• Search functionality
• Category and tag management
• Regular update workflow

We design internal routing rules so incoming inquiries reach the right person based on topic, urgency, or department, ensuring no message falls through the cracks.

Includes

• Rule-based routing configuration
• Department and skill-based assignment
• Escalation path design
• Workload distribution