Support
Common questions about our customer service system solutions.
Yes. We connect WhatsApp Business API to your support system so that messages from WhatsApp are managed alongside other channels in a unified inbox. This includes setting up conversation routing, template messages, and assignment rules.
Yes. We can configure AI-powered auto-reply workflows that handle frequently asked questions and guide visitors through common processes. Complex inquiries are escalated to your team members automatically.
Our solutions are designed to be practical for businesses of various sizes. For smaller teams, we focus on the most impactful modules — such as live chat and FAQ automation — to deliver value without unnecessary complexity.
Yes. We design ticket assignment and inquiry routing rules based on your team structure, so incoming requests are distributed to the right person based on topic, department, or availability.
We help structure and organize your support content into a searchable knowledge base. This includes categorizing common questions, writing clear answers, and setting up a system for ongoing content updates.
Yes. Our service covers the full setup process, and we also provide adjustment support after launch to refine workflows based on your team's actual usage and feedback.
Each solution is configured specifically for your business. We review your industry, team structure, communication channels, and support patterns to design a system that fits your actual workflow.